These Terms of Service (Terms) govern access to and use of PrintQueue Manager (the Service), a software-as-a-service platform provided by Red Dirt Solutions of PO Box 450, Albury, NSW 2640, Australia (Red Dirt Solutions, we, us, our).
By accessing or using the Service, or by creating an account for the Service, you agree to these Terms. If you are accepting these Terms on behalf of a school, business, print shop, government entity or other organisation, you represent that you are authorised to bind that organisation to these Terms.
1. About the Service
1.1 PrintQueue Manager is a print management platform that allows authorised users to upload files, manage print jobs, download files, and administer printing workflows.
1.2 The Service is primarily intended for use by staff and authorised organisational users. Students or other end users may only use the Service through an account, arrangement or authorisation established by the relevant customer organisation.
1.3 The Service is not intended for direct use by minors without the involvement and authority of the relevant school or organisation.
2. Eligibility and Accounts
2.1 You must ensure that all account information you provide is accurate, current and complete.
2.2 You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account, except to the extent caused by our breach of these Terms or our negligence.
2.3 You must promptly notify us at [email protected] if you become aware of any unauthorised access to your account or any security issue affecting your use of the Service.
2.4 You are responsible for managing your users, permissions and internal access approvals within your organisation.
3. Customer Data and Uploaded Files
3.1 As between you and us, you retain all right, title and interest in and to the files, documents, print jobs, metadata and other data you upload to or store in the Service (Customer Data).
3.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display, access and otherwise use Customer Data only to the extent reasonably necessary to:
- (a) provide, operate, maintain and secure the Service;
- (b) support your use of the Service;
- (c) troubleshoot, prevent or address technical or security issues; and
- (d) comply with applicable law.
3.3 We do not claim ownership of Customer Data.
3.4 You acknowledge that authorised personnel of Red Dirt Solutions may access Customer Data where reasonably necessary for support, maintenance, troubleshooting, security, legal compliance or service administration.
3.5 You are responsible for determining whether the Service is suitable for the type of information you choose to upload, store, download or print using the Service.
4. Customer Responsibilities
4.1 You must:
- (a) ensure you have all rights, permissions and lawful authority required to upload, store, download, manage and print Customer Data using the Service;
- (b) ensure your use of the Service complies with all applicable laws, policies and obligations relevant to your organisation, including privacy, recordkeeping and information security obligations;
- (c) use the Service only for lawful purposes; and
- (d) ensure your users comply with these Terms.
4.2 You must not upload, store, transmit, download, print or otherwise use the Service for any Customer Data or content that:
- (a) is unlawful, defamatory, misleading, fraudulent, threatening, harassing, hateful or offensive;
- (b) infringes any intellectual property, privacy, confidentiality or other rights of any person;
- (c) contains malware, ransomware, malicious code or other harmful components;
- (d) is intended to interfere with, disrupt or compromise the Service or any third party systems; or
- (e) is classified, restricted or otherwise subject to handling requirements that prohibit its use with the Service.
4.3 You are solely responsible for the content of Customer Data, the legality of processing it through the Service, and your printing decisions and workflows.
5. Privacy and Personal Information
5.1 We handle personal information in accordance with our Privacy Policy, which forms part of these Terms.
5.2 You acknowledge that Customer Data may contain personal information, including student information, employment-related information, government-related information or other sensitive operational content, and you are responsible for ensuring you have lawful authority to provide that information to us for the purposes of the Service.
5.3 Where you disclose personal information to us as part of Customer Data, you warrant that you have provided any required notices and obtained any required consents or other lawful basis for that disclosure.
6. Security
6.1 We take reasonable technical and organisational measures designed to protect the Service and Customer Data against unauthorised access, use, disclosure or loss.
6.2 Without limiting clause 6.1, the Service is designed to use encryption in transit, encryption at rest, role-based access controls, tenant segregation, audit logging, session controls, and patching and maintenance practices as reasonably determined by us.
6.3 You acknowledge that no internet-based service or storage system can be guaranteed to be completely secure, uninterrupted or error free.
6.4 We will notify affected customers without undue delay if we become aware of a confirmed security incident affecting Customer Data where notification is reasonably required in the circumstances or by law.
6.5 We will provide reasonable cooperation to assist customers with privacy or security enquiries relating to Customer Data processed through the Service, subject to law, confidentiality, feasibility and cost recovery where appropriate.
7. Hosting and Location of Data
7.1 The Service is intended to be hosted in Australia by default.
7.2 Based on our current operating model, production hosting and backups for the Service are intended to remain in Australia.
7.3 We may use third party service providers and infrastructure providers, including providers such as Cloudflare, Amazon Web Services, Vultr and Stripe, to support delivery of the Service.
7.4 You acknowledge that some service features, communications or payment processing may depend on third party providers. We are not responsible for third party services except to the extent required by law.
8. Availability, Changes and Support
8.1 We may update, modify, improve or change the Service from time to time.
8.2 We may perform maintenance, upgrades, patches, emergency changes or other work that may affect availability.
8.3 We do not provide any guaranteed uptime, service level commitment or recovery time commitment under these Terms unless expressly agreed in writing.
8.4 We may provide support by email or other channels at our discretion.
9. Fees and Payment
9.1 Fees, billing arrangements and payment terms for the Service will be as agreed between you and us, including through an order form, proposal, invoice, subscription page or other written arrangement.
9.2 If payment is processed through Stripe or another payment provider, that processing may also be subject to the relevant provider’s terms and privacy practices.
9.3 Unless otherwise stated, fees are in Australian dollars and exclusive of taxes, duties or levies, including GST where applicable.
9.4 You are responsible for any taxes payable in connection with your use of the Service, excluding taxes on our net income.
10. Intellectual Property in the Service
10.1 We and our licensors own all right, title and interest in and to the Service, including all software, interfaces, designs, documentation, branding, improvements and related intellectual property, other than Customer Data.
10.2 Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business, school or organisational purposes.
10.3 You must not:
- (a) copy, modify, create derivative works from, reverse engineer, decompile or disassemble the Service, except to the extent such restriction is prohibited by law;
- (b) resell, lease, license, distribute or commercially exploit the Service except as expressly permitted by us in writing;
- (c) use the Service to build a competing product or service; or
- (d) remove or alter any proprietary notices.
11. Suspension and Termination
11.1 We may suspend or restrict access to the Service immediately if reasonably necessary to:
- (a) protect the security, integrity or operation of the Service;
- (b) prevent unlawful conduct or harm;
- (c) investigate suspected misuse; or
- (d) comply with law or a lawful direction.
11.2 We may terminate these Terms or your access to the Service on notice if:
- (a) you materially breach these Terms and do not remedy the breach within a reasonable period after notice;
- (b) you fail to pay undisputed fees when due and do not remedy that failure within a reasonable period after notice; or
- (c) we discontinue the Service.
11.3 You may stop using the Service at any time and may terminate any subscription or account in accordance with the applicable commercial arrangement.
11.4 On termination or closure of your account, Customer Data stored in the Service is intended to be deleted, subject to any legal obligations, technical limitations, unresolved disputes, fraud prevention requirements or payment-related recordkeeping obligations.
11.5 Where functionality is available, customers may export or delete their Customer Data before termination or closure.
12. Retention and Deletion
12.1 Uploaded files are generally retained until deleted by the customer or removed through any auto-archiving settings made available within the Service.
12.2 If a file or job is deleted through the Service, it is intended to be removed promptly from active systems.
12.3 We may retain limited transactional, support, audit, billing or legal compliance records for so long as reasonably necessary for legitimate business purposes or to comply with law.
13. Warranties and Disclaimers
13.1 To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis.
13.2 We do not warrant that the Service will be uninterrupted, error free, completely secure, suitable for every use case, or compatible with every device, printer, environment, recordkeeping regime or regulatory requirement.
13.3 You acknowledge that your organisation is responsible for assessing whether the Service meets your own operational, legal, privacy, cybersecurity, procurement and recordkeeping requirements.
13.4 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory guarantee or other right that cannot lawfully be excluded, including rights under the Australian Consumer Law.
13.5 Where a non-excludable guarantee applies, our liability is limited to the maximum extent permitted by law, and where permitted, to supplying the relevant services again or paying the cost of having them supplied again.
14. Limitation of Liability
14.1 To the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, special, exemplary or consequential loss, or for any loss of profits, revenue, savings, goodwill, opportunity, reputation, data or business interruption, arising out of or in connection with these Terms or the Service.
14.2 To the maximum extent permitted by law, our aggregate liability arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), statute or otherwise, is limited to the fees paid by you to us for the Service in the 12 months preceding the event giving rise to the claim.
14.3 Clauses 14.1 and 14.2 do not apply to:
- (a) liability that cannot lawfully be limited or excluded;
- (b) your obligation to pay fees properly due; or
- (c) your breach of clause 4 or infringement of our intellectual property rights.
15. Indemnity
15.1 You indemnify us and our personnel against losses, liabilities, damages, costs and expenses reasonably incurred arising from or in connection with:
- (a) your breach of these Terms;
- (b) your unlawful use of the Service;
- (c) any claim that Customer Data infringes rights of a third party; or
- (d) your failure to obtain required permissions, authorisations or lawful basis for Customer Data.
15.2 This clause is reduced to the extent the relevant loss was caused or contributed to by our breach of these Terms, negligence or unlawful conduct.
16. Confidentiality
16.1 Each party must keep confidential any non-public information disclosed by the other party that is by its nature confidential or designated as confidential, and must only use that information for the purposes of these Terms.
16.2 Clause 16.1 does not apply to information that:
- (a) is publicly available other than through breach;
- (b) was lawfully known to the recipient before disclosure;
- (c) is lawfully obtained from a third party without restriction; or
- (d) must be disclosed by law, court order or lawful regulatory requirement.
17. Government and Regulated Customers
17.1 Nothing in these Terms is intended to prevent a customer from complying with its obligations under applicable privacy, child safety, public records, procurement, government security, education or other mandatory laws or policies.
17.2 You acknowledge that use of the Service by government entities, schools or regulated organisations may require additional due diligence, internal approvals, risk assessments or separate contractual arrangements.
17.3 Unless expressly agreed in writing, these Terms do not constitute a representation that the Service satisfies every requirement of any particular government framework, cybersecurity policy, procurement rule or records regime. Customers remain responsible for assessing suitability for their own environment.
18. General
18.1 We may update these Terms from time to time. If we make a material change, we may provide notice by email, through the Service, on our website, or by other reasonable means. Continued use of the Service after the updated Terms take effect constitutes acceptance of the updated Terms.
18.2 You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except as part of a genuine restructure or transfer of your business. We may assign or novate these Terms as part of a restructure, sale of assets, business transfer or by operation of law.
18.3 If any provision of these Terms is unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remainder will continue in full force.
18.4 A failure or delay to exercise a right does not waive that right.
18.5 These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and courts competent to hear appeals from those courts.
19. Contact
For support, privacy enquiries or notices relating to the Service, contact: